Boutique Zendesk ConsultingYour Zendesk, working the way your team does.
Eleven years inside Zendesk, ten of them in Support Operations. I now work directly with support teams: new instances built to scale, old ones cleaned up, and the projects in between.
How does the free read work
01
Configuration sweep
Mushin maps every routing rule, trigger chain, SLA structure and field in your Zendesk instance. Read access only. No disruption to your team.
02
Pattern analysis
Eleven years of operational pattern recognition applied to your specific configuration. Not a template audit. A diagnostic.
03
Findings document
Structured report, not slides. Prioritised fixes with the reasoning behind each one. Readable in under an hour. Ready to action the same day.
New instances, existing ones that need untangling, and scoped projects like migrations, messaging and integrations.
See how I work →
LATEST WRITING