CX Operations - LisbonThe config doesn’t lie.
The support teams that need this most are the ones who've stopped noticing the problems. Zendesk configurations don't fail loudly, they accumulate. Wrong routing, undocumented triggers, SLAs that technically fire but practically mislead. By the time it shows in your numbers, it's structural.
Eleven years inside Zendesk. Ten of them in Support Operations. The assessment exists because the same problems keep appearing in different accounts, and most of them are invisible to the people closest to them.
01
Configuration sweep
Mushin maps every routing rule, trigger chain, SLA structure and field in your Zendesk instance. Read access only. No disruption to your team.
02
Pattern analysis
Eleven years of operational pattern recognition applied to your specific configuration. Not a template audit. A diagnostic.
03
Findings document
Structured report, not slides. Prioritised fixes with the reasoning behind each one. Readable in under an hour. Ready to action the same day.
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